Lubricants Technical Support Specialist

Shell - Hamburg - Pentahof

Job Description Back

Job ID 76921BR

The purpose of this challenging role is to provide technical information and advice on product equivalence, choice and services to customers for all Lines of Business (Consumer, Industry and Transport Lubes, OEMs, Fuels, Aviation, Retail, Bitumen and Marine) in Germany, Austria, Switzerland and MD North.

Key accountabilities of the Technical Helpdesk Advisor role will include:

  • Provide general technical support to sales staff and customers. Customers will range from large global accounts, OEMs, our re-seller partners customers to the end users (Public).
  • Provide lubricants recommendations and general technical support if required to sales & marketing staff. Provide advice on product tiering within portfolio whilst considering brand pack availability.  Correctly specify appropriate Shell products to be used for specific applications (vehicles, machinery and equipment).
  • Participate in face to face customers trainings, seminars, exhibitions.
  • Provide OEMs support on technical enquiries and act within SET group updating and/or creating approvals for our products.
  • Recommend alternatives to competitors’ products using internal and external web based tools.  Be pro-active in growing SKM, LubeMatch and LubeAdvisor databases.
  • Build good relationship and networking within the company, knowing all the information resources, whilst remaining problem owner.
  • Liaise with all other Lines of Business to get appropriate knowledge and competence to manage expected queries properly.
  • Identify customer opportunities and sales leads to sales, recording key information with respect to product type and volume. Provide transfer of prospect to appropriate Line of business KAM. Track prospects on annual basis with a follow-up as required.
  • Acting and behaving according to Shell Global Business Principles, Code of Conduct, HSSE standards and rules.
  • Apply values-selling, cross-sell and up-sell principles when dealing with customers’ needs.

Required Qualifications


Preferred Qualifications


Company Description

At Shell Germany, our drive is to employ world-class individuals. We employ 4,200 people whose careers have benefitted from our industry-leading career development programme and unrivalled inhouse access to local and global experts. We are active in many areas such as Gas, Gas Marketing, Manufacturing & Distribution of oil products, Petrochemicals as well as Research & Development. Shell in Germany is one of the biggest retailers of energy products and one of the largest refinery operators. Our extensive R&D facilities in Hamburg allow us to offer a broad range of expertise on Retail Fuels, Lubes, and Marine, Power and Engine Vehicle Technology. Shell began operations in Germany in 1902.

Additional Information

  • Job ID
  • Post Date
    May 31, 2018
  • Employee Type
  • Relocation Eligible
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