Quality Assurance Manager

Shell - Hamburg - Grasbrook Nord

Job Description Back

Job ID 79551BR

We are looking to recruit a highly motivated Quality Assurance Manager to join our Grasbrook Lubricants Centre in Hamburg, Germany.
The Quality Assurance Manager´s accountabilities comprise:

  • Responsibility for the Grasbrook Lubricants Centre (GLC) Quality Management System, certification, auditing, complaints and ISO 9001 /IATF16949, 14001 & VDA 6.1 certification 
  • Ensure compliance of the GLC Quality Management System to external standards 
  • Plan, prepare and coordinate external quality certifications including staff training and engagement 
  • First contact person in GLC for external certification companies like DQS and external auditors including negotiation of audit dimensions, audit plans and costs
  • Plan, coordinate and conduct internal quality audits incl. FMEA, 8D-reporting, training of internal auditors in Hamburg and Krakow
  • Plan and manage customers audits at GLC, interfacing with the Shell Lubricants business, automotive OEMS and Shell customers
  • Quality-Reporting, coaching of staff on quality topics, issues and audit preparation within GLC teams
  • Maintenance of quality documentation and driving continuous improvement of the Quality Management System in terms of processes
  • Ensure that processes in the GLC Quality Management System are established, implemented and maintained
  • Develop and implement Quality management objectives and strategy in line with overall lubricants strategy
  • Report to top management on the performance of the management system and any need for improvement
  • Ensure the promotion of awareness of customer requirements throughout the organization
  • Handling of „end to end“ customer complaints including packaging and labeling issues
  • Identification of cost of poor quality

Required Qualifications


Preferred Qualifications


Company Description

At Shell Germany, our drive is to employ world-class individuals. We employ 4,200 people whose careers have benefitted from our industry-leading career development programme and unrivalled inhouse access to local and global experts. We are active in many areas such as Gas, Gas Marketing, Manufacturing & Distribution of oil products, Petrochemicals as well as Research & Development. Shell in Germany is one of the biggest retailers of energy products and one of the largest refinery operators. Our extensive R&D facilities in Hamburg allow us to offer a broad range of expertise on Retail Fuels, Lubes, and Marine, Power and Engine Vehicle Technology. Shell began operations in Germany in 1902.

Additional Information

  • Job ID
  • Post Date
    May 31, 2018
  • Employee Type
  • Relocation Eligible
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