ER Adviser Manufacturing

Shell - Pulau Bukom, Singapore

Job Description Back

Job ID 125301BR_EN

To support the Manufacturing External Relations (ER) Manager in implementing internal and external communications strategies and policies at the site level. Also, to align site communication delivery to country-level reputation priorities, supporting the sites and the country’s licence to operate and grow.
Support the Manufacturing External Relations Manager to:
  • Provide strategic ER counsel and support in areas of reputation opportunity and risk to business leaders.
  • Deliver country external and internal communications results in line with the global M and country ER strategy
  • Work closely with both Business ER teams and COEs to ensure alignment between global and local messaging
  • Work closely with business and country IC Advisor to align internal and external messaging and content
  • Provide full range of external ER support to critical projects including developing external engagement plans, communications plans, producing written and video stories, liaising with external stakeholders and identifying and mitigating potential risks and issues that could potentially harm Shell's reputation
  • Support ER manager in social performance delivery, including liaising with the Singapore Social Investment Advisor and Volunteering Advisor to help meet business objectives and maintain the societal license to operate.
  • Work in the Group’s largest wholly owned refinery and the petrochemicals hub for Asia
  • Work with and across departments in a global matrix organisation

Required Qualifications

  • An understanding of broad energy industry issues and stakeholder perspectives
  • Able to translate complex technical matters to accessible messages
  • Strong interpersonal and communications skills, including sound writing and speaking skills, and experience in media relations, issues management, stakeholder engagement, and the identification/management of non-technical risks and key stakeholder relationships that may impact Shell’s reputation
  • Strong listening and influencing skills to enlist involvement/support from all levels, inside and outside the organisation, and achieve results
  • Able to gain the trust of senior leadership by demonstrating: Ability to provide ER counsel; Ability to handle confidential information; Ability to handle crisis and highly sensitive issues with strong knowledge of crisis management preparedness, activation, resolution and learning.

Preferred Qualifications


Company Description

Shell is one the largest foreign investors in Singapore and began operations in 1891. Today, we have more than 3,200 employees in Singapore alone. The Pulau Bukom Manufacturing Site today is the largest Shell refinery in the world in terms of crude distillation capacity, which makes Singapore a key regional supply and trading centre for Shell in the East. Singapore is the largest petrochemical production and export centre in the Asia Pacific region. Shell Jurong Island (SJI) manufactures petrochemicals to meet the fast-growing demand for these products in the region. We also have one of the largest single-branded retail networks in Singapore, providing customers with a wide range of quality products and services. When you join Shell in Singapore, you can count on our commitment to help you thrive and propel your career by means of our industry-leading development programme and our available and unrivalled pool of local and global experts. Our numerous global and local skill pools as well as our diversity are key to our success and continuing innovation.

Additional Information

  • Job ID
  • Post Date
    Nov 9, 2019
  • Employee Type
  • Relocation Eligible
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