Coordinator, Integration Services

Suncor - Fort McMurray, Canada

Job Description Back

Job ID 24585

Reporting to the team lead of integration services within our Digital and Enterprise Technical (D&ET) group, you will provide operations oversight, continuous improvement, and technology planning in support of infrastructure operations specific to Suncor’s business units.

  • Monitor business-specific operations including the management of support escalation activities on behalf of the business
  • Assist central operations support teams with translating new business demand into technical requirements, service definitions, service level options, regular service reviews, as well as ensuring that business demand/needs are provided as input into D&ET strategy
  • Collaborate with various D&ET teams, such as: leadership team architecture, infrastructure operations, and application operations, and provide technical mentorship to the business engagement teams in the development of business strategy, short and long term
  • Handle business-specific technical problem identification and represent business unit clients in problem management processes
  • Handle and communicate the business specific context for problem management cases
  • Participate in and translate technical analysis for post incident reviews (PIR), Root Cause Analysis (RCA) for the business
  • Assist business-specific technical coordination of centrally led D&ET operations initiatives, improvements, and projects
  • Collaborate with the project team to assist the coordination of business demand and staff augmentation requirements ensuring quality, scope, and schedule meet business expectations
  • Investigate and communicate resolution of service request escalations
  • Identify operational excellence (process and efficiency) improvements and opportunities
  • Analyze trends from service requests or common issues from business and operations services groups to implement improvements
  • Build and maintain effective relationships with all D&ET teams providing services to the business, service providers, key business personnel and local vendors

Required Qualifications

  • Minimum of five years of experience; oil and gas experience is preferred
  • Project management experience is an asset
  • ITIL foundation certification is preferred
  • Bachelor’s degree in business, computer science or information technology is  preferred

  • Proficiency with Service Now is an asset
  • Strong communication skills
  • Strong conflict identification and resolution skills
  • Ability to work effectively with various sizes of highly focused and geographically dispersed teams
  • Proven to work in a team-based, customer-centered environment
  • A self-starter that can work with minimal supervision
  • Strong problem solving, analytical, and technical skills
  • Sense of urgency for resolution of key issues/initiatives
  • Professionalism, strong planning and organizational skills

Working Conditions

  • If you reside outside of Fort McMurray, relocation of your primary residence to within 60 km of Fort McMurray is mandatory
  • Relocation support will be provided; we offer highly competitive housing assistance to eligible candidates

Preferred Qualifications


Company Description

Suncor Energy is Canada's energy company - meaning rewarding opportunities for you to apply your knowledge, contribute and grow in a variety of career-building positions. Our business portfolio spans the entire energy sector, from a leadership position in oil sands development, to refining and marketing operations, natural gas, and conventional oil production, internationally and offshore East Coast Canada.

And while we are working to responsibly develop petroleum resources and contribute to the communities where we live and work, we are also developing our renewable energy portfolio, which includes wind power and biofuels.

As part of Suncor's team, you'll contribute to the ongoing success of Canada's largest energy company - one with a solid track record of growth, a focus on safety and sustainability and tremendous potential for the future. And you'll have the opportunity to learn from experts in the industry and build on your skills every day.

Suncor promotes diversity and inclusion in the workplace. Suncor is an equal opportunity employer and encourages applications from all qualified individuals. Suncor is committed to accessibility and accommodations will be provided to applicants upon request. At Suncor, we are dedicated to building a workforce that reflects the diversity of the communities in which we live, and where every team member has the opportunity to reach their full potential.

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Additional Information

  • Job ID
  • Post Date
    Aug 18, 2018
  • Employee Type
  • Relocation Eligible
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